Shipping & Return Policy
Francaboutwine will only ship orders to a valid address within Australia.
There is no minimum order, you can order a single bottle or a mixed case.
Francaboutwine supports the responsible service of alcohol. Under Australian law, it is illegal for anyone under the age of eighteen to either order or receive alcohol. We despatch orders Monday to Friday and, depending on your location, use the services of Fastway Couriers or Australia Post. For delivery to most Australian cities, please allow five working days and seven for rural and regional areas.
Your purchase is fully insured.
In the event of extreme weather conditions, we reserve the right to hold your order until such time as the weather is favourable to transport it. We will contact you by telephone to arrange an alternative delivery time.
Delivery Charges Delivery Charges
We offer free delivery for all orders over $500.
For orders under $500, delivery charges will apply for each singular carton, (ie; 18 bottles will equal 2 cartons – 1 carton of 6 and another of 12). This charge (if applicable) will be applied at the time of checkout.
“I’ve ordered the wrong item”
If you have ordered the wrong item, please contact us to arrange a return. Return shipping for ordering the incorrect item will be at the expense of the customer. Francaboutwine will issue a full refund for the goods within 30 days.
“I’ve received the incorrect item”
If your order has been packed incorrectly by Francaboutwine and you receive the incorrect product in your shipment, please notify Francaboutwine strictly within 48 hours of receipt of the shipment. Francaboutwine will request that you return the incorrect items in the original carton. On receipt of the intact returned goods, and within 30 days, Francaboutwine will refund to you the amount for the incorrect item/s, plus the return shipping costs.